Terms of use

Zeetac is a healthcare platform. It helps you book appointments, keep health records, manage prescriptions and communicate with your care team.

Zeetac is not medical advice. Information shown on the platform - including readings, reference ranges and summaries - supports your care; it does not replace the judgement of a qualified health professional. Decisions about your health belong with you and your clinicians.

The platform is not for emergencies. If you or someone else needs urgent help, call your local emergency number immediately. Do not wait for the platform, a message reply or an appointment.

You must give accurate information when you create an account and keep it up to date. You are responsible for keeping your sign-in details private and for activity that happens under your account. If you believe your account has been accessed without your permission, tell us at once.

Where the platform allows it, you may manage care for family members or dependants. You confirm that you have the authority to act for each person you add, and you agree to use their information only for their care.

Doctors and other health professionals available through the platform are independent practitioners. They are responsible for the clinical care they provide, for their own professional registration and for the advice, prescriptions and referrals they issue. Zeetac provides the technology that connects you; it does not practise medicine.

Using the platform, you agree not to:

• access or attempt to access another person’s records without authority;
• give false information, or impersonate any person;
• interfere with the security or operation of the platform;
• use the platform for any unlawful purpose; or
• copy, scrape or resell the platform or its content.

You are responsible for the accuracy of health information you enter yourself. Records added by your care team remain their clinical record of your care. How we handle personal information is described in our Privacy Policy, which forms part of these terms.

Creating a patient account is free. Fees for consultations or other services, where they apply, are shown to you before you confirm a booking. Any refund you may be entitled to is handled under the consumer law that applies where you live.

The platform, its design and its content (other than your personal information and records) belong to Zeetac or its licensors. We give you a personal, non-transferable right to use the platform for managing your own healthcare. Your records remain yours.

We work to keep the platform available and secure, but no online service can promise to be uninterrupted. We may improve or change the platform over time. If a change to these terms is significant, we will tell you before it takes effect - by notice on the platform or by message - and the updated date above will change.

We may suspend or close an account that seriously or repeatedly breaks these terms, or where we must do so by law. You may close your account at any time from inside the platform; our Privacy Policy explains what happens to your information when you do.

To the extent permitted by law, Zeetac is not liable for loss caused by events outside its reasonable control, or for clinical decisions made by independent practitioners.

Nothing in these terms limits or excludes any right, guarantee or remedy you have under the law of the place where you live that cannot lawfully be limited or excluded.

These terms are governed by the laws that apply in your region, and any protection granted to you by mandatory local law remains yours regardless of anything in these terms.

Questions about these terms? Write to support@zeetac.com.au. We aim to respond promptly to every enquiry.